Payments/Mailing Address for Administrative Offices:

PO Box 5073
Livermore, CA 94551

Street Address for Administrative Offices:

250 North Canyons Parkway
Livermore, CA 94551
Phone: 925.454.4000
Toll-Free Number: 800.877.4444
Office Hours: Monday - Friday: 7:30am - 5:00pm PST

Lost or stolen visa:


After-Hours Decline Line

Dial for inquiries on declined purchases (after normal business hours)
206.352.4954 (international callers only)

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IMPORTANT: Requests for financial transactions or confidential account information require verification of identity and cannot be processed via this e-mail form. Please call toll-free 800-877-4444 for transaction assistance. For security purposes, please refrain from using personal information, such as Social Security Numbers, Account Numbers, passwords and/or other member-sensitive information, in your message. Thank you.

If your request requires a response, please allow one full business day for a response.

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